Contact
Information
DentaKit.com
2033 Ralston Avenue #38
Belmont, CA 94002
Note: This is NOT the address for returns or exhanges. Please read below for return/exchange instructions.
Phone: 1-877-329-4733 (voicemail)
Fax: 1-877-456-7645
Email: customer-services [at] dentakit.com
The best way for you to communicate with DentaKit.com is by leaving a message on our voicemail, or by sending us an email or a fax. We try to
respond quickly and personally to each request, usually within the same day. Please note that we do not have a print catalog. We're sorry, but our facility is not available to the public for local pickup.
Dental Offices Please Read: DentaKit.com is a retail website for patients. We are NOT a wholesale or bulk supplier for dentists or orthodontists. Your patients can purchase our products here online at our website -- we do not publish a print catalog. We are not equipped to send samples of third-party products (such as Retainer Brite) to your office, but we would be glad to direct you to the proper resource for those samples. Call or email us to get posters and other materials for your office, so you can tell your patients about our website!
When contacting us, please include as much information as possible. Please do not leave the subject line of your email blank or it may be mistaken for spam and deleted.
Refunds, Exchanges, and Returns
We want you to be happy with your purchase. Please note, however, that most dental hygiene products are not returnable due to health regulations -- including all lip protectors and retainer cases. We can accept returns or exchanges only on sealed packages which have not been opened. Loose items cannot be returned. We suggest that if you are unsure about a product, buy a small quantity first to ensure that the product meets your needs.
Returns and exchanges of sealed items can be made only within 30 days of purchase.
Before you return or exchange an item, you
must contact us either by phone (1-877-329-4733), fax (1-877-456-7645) or
email (customer-services(at)dentakit.com) for a Return Authorization (RA)
number. Items that are returned without prior authorization will not be
processed.
Return your item to our
warehouse:
Dentakit.com (RA # ______)
c/o IronLinx Distribution Services
578 Rosedale Rd, Suite 27
Kennett Square, PA 19348
Refunds are credited directly to your charge card (less shipping and handling).
Refunds and exchanges will not be issued until we receive the merchandise at our
warehouse. Contact us via email at: customer-services(at)dentakit.com if you have a question about a refund, return or exchange.
Please include your order number when possible.
go back to list of
questions
Has My Credit Card Been Charged Twice?
Many customers track their credit card
statements online. Sometimes it appears that a merchant has charged them
twice.
Please
rest assured; we have have not charged you twice. In fact, the way our
software is set up, it is impossible for us to charge you more than once on
the same transaction.
Instead, what you are
seeing is an authorization on your credit card (which holds funds for
your intended purchase),
followed by the actual charge that was made to your card.
The authorization
holds the funds for approximately 10 days, and then it disappears from your
statement. We at DentaKit.com have no control over this; it is done by
the credit card companies. If you have a question about this, please
contact your credit card company.
go back to list of
questions
Shipping and Tax -
Inside the U.S.
We charge 7.25% sales tax on orders shipped inside California.
No sales tax is charged on items shipped to other states.
We usually ship
the next business day, Monday to Friday. We do not ship on weekends or holidays. Orders placed on Friday will ship the following Monday. If the following Monday is a holiday, then we will ship the next business day. The day after your order is shipped, your record is updated with tracking information. For example, if you order on Tuesday, your order is shiped on Wednesday and you will receive tracking information by email on Thursday. If you order on Friday, Saturday, or Sunday your order is shipped on Monday and you will receive tracking information by email on Tuesday.
Orders to the following US Territories are shipped via U.S. Domestic shipping: Puerto
Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, U.S. Virgin
Islands.
Within the 50 United States and its territories, standard shipping and handling charges per address
(before tax) are:
| Purchase
Amount |
Shipping
& Handling |
| Up to $19.99 |
$6.99 |
|
| $20 to $34.99 |
$7.99 |
| $35 to $48.99 |
$8.99 |
| $49 to $68.99 |
$9.99 |
| $69 to $78.99 |
$12.99 |
| $79 to $98.99 |
$16.99 |
| $99 and up |
$19.99 |
Note: A $1 surcharge will be added to all APO and FPO orders
due to customs paperwork.
Standard Ground Shipping/Economy Air is used for
all orders within the United States (either US Postal Service or FedEx Ground -- we
use the best method based on your location), and includes tracking information
for your convenience. Most orders are filled in our warehouse 1 to 3 days after they are placed. You should receive your order 4 to 7 days after that
(except during major holiday periods, when it may take slightly longer). APO and FPO orders
have an added $1.00 surcharge due to customs paperwork.
Please note that DentaKit.com is not responsible for incorrect routing, so please be sure to give us a valid
shipping address. After delivery of your order has been confirmed by the
delivery carrier, it is no longer DentaKit.com's responsibility, and we will not be liable for its replacement.
If a package is returned to us due to incorrect address, it can be shipped again, but additional shipping charges will apply.
go back to list of
questions
International Shipping
DentaKit.com ships worldwide through the US Postal Service -- which offers very
economical rates, less than half the price of most of the major carriers! Please
note, however, that you are responsible for paying any customs fees, duties,
or import tariffs that are imposed by the Customs Department of your
country. If you are unsure what the customs charges may be, please contact the
Customs Department of your country (DentaKit.com does not have any customs fee
information). We cannot mark your order as a "gift" or a "sample" because that
constitutes mail fraud.
DentaKit.com ships internationally via USPS International Priority Mail
and International Express Mail. These two methods provide tracking for
your package. Tracking on International Express Mail is the most accurate and in
our opinion is well worth the extra cost for large orders. We no longer use
International First Class Mail because that method provides no tracking
information.
We usually ship the next business day, Monday to Friday. We do not ship on weekends or holidays. Orders placed on Friday will ship the following Monday. If the following Monday is a holiday, then we will ship the next business day.
This applies to all orders, including International Express Mail.
All rates quoted below are in U.S. Dollars. All delivery times are estimates.
DentaKit.com has no control over the length of time your package will be held in
your country's Customs Department. Some packages clear Customs within one day,
while others may take several days (or longer during holidays).
Shipping Rates to Canada:
-
Priority Mail
International - (est. delivery 6 to 12 business days) - First pound
is $21.00; each additional pound is $1.50 more. Orders over 20-lbs
increment in 5-lb segments.
-
International Express
Mail - (est. delivery 3 to 6 business days) - Up to the first
half-pound is $27.00. From one-half pound to one pound is $30; each
additional pound is $3.00 more. Orders over 20-lbs increment in 5-lb
segments.
Shipping Rates to All Other
International Countries:
-
Priority Mail
International - (est. delivery 6 to 12 business days) - First pound
is $28.00; each additional pound is $3.50 more. Orders over 20-lbs
increment in 5-lb segments.
-
International Express
Mail - (est. delivery 3 to 6 business days) - Up to the first
half-pound is $29.00. From one-half pound to one pound is $35; each
additional pound is $4.25 more. Orders over 20-lbs increment in 5-lb
segments.
Note: Puerto Rico, American
Samoa, Guam, Marshall Islands, Micronesia, Palau, and the U.S. Virgin Islands
are NOT international destinations. Orders to those areas are sent via domestic
U.S. shipping methods.
DentaKit.com reserves the right
to cancel any international order which originates in a country known for fraud
and scams, or from a dubious email account. International orders over $150 may
be held for bank verification prior to shipping.
go back to list of
questions
